Customer Care
Shipping
& delivery
Every order is packed with care and tracked to your door. Complimentary worldwide shipping applies when your bag reaches the threshold.
Complimentary shipping
Enjoy free worldwide standard shipping on orders of $150 and above. Below that threshold, standard shipping is $15.
Delivery options
- Standard Shipping — 5–7 business days; free at $150+, otherwise $15
- Express Shipping — 2–3 business days · $15
- Next Day Delivery (UAE) — Order by 2pm · $25
Processing
Most orders leave our atelier within 1–2 business days. Personalised pieces may need a little longer — we'll note the estimate on the product page and in your confirmation email.
Tracking & support
Once your parcel ships, tracking details go to the email you used at checkout. Questions? Write to hello@kanzjewelry.com or visit our Contact page.
Free Worldwide Shipping
On all orders over $150
1 Year Warranty
Quality you can trust
Elegant Packaging
Beautifully wrapped
Easy Returns
30-day return policy
The KANZ Experience
More than a gift.
A lasting memory.
Every order is presented in our signature burgundy packaging — crafted to make every moment feel extraordinary.
Explore packaging