Customer Care
Returns
& exchanges
30-day window
You have 30 days from the delivery date to request a return or exchange. Items must be unworn, unaltered, and returned in their original packaging with tags where applicable.
What we cannot accept
- Personalised or engraved pieces (unless faulty)
- Items showing signs of wear, perfume, or moisture damage
- Final-sale or marked clearance pieces
How to start a return
Email hello@kanzjewelry.com with your order number and reason. We'll reply with a return authorisation and shipping instructions.
Once we receive and inspect the piece, refunds are issued to the original payment method within 5–10 business days. Exchanges ship as soon as the replacement is ready.
Faulty or damaged items
If something arrives damaged or fails under our warranty, contact us within 7 days of delivery with photos. We'll arrange a prepaid return and a replacement or full refund.
The KANZ Experience
More than a gift.
A lasting memory.
Every order is presented in our signature burgundy packaging — crafted to make every moment feel extraordinary.
Explore packaging