Customer Care
Questions,
answered
What metal do you use?
Every piece is crafted in solid 925 sterling silver, typically finished with rhodium for lasting shine.
How do I choose the right size?
Use our size guide for chain lengths and ring sizing tips. Unsure? Email a photo or measurement to hello@kanzjewelry.com and we'll advise.
Do you ship internationally?
Yes. Standard worldwide shipping is complimentary on orders of $150 and above. Express and next-day UAE options are available at checkout.
Can I return a personalised piece?
Personalised items are made to order and cannot be returned unless faulty. See our returns policy for full details.
How should I care for my jewelry?
Keep pieces away from perfume, lotions, and water. Store them in the pouch provided and polish gently with a soft cloth. Lifetime re-polishing is included with every purchase.
When will payment be taken?
Online checkout currently reserves your order as a draft. We confirm availability and send a secure payment request before the piece ships.
The KANZ Experience
More than a gift.
A lasting memory.
Every order is presented in our signature burgundy packaging — crafted to make every moment feel extraordinary.
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